Answer plain questions for about 20 minutes. Print a large-type playbook with the right phone numbers, what to do the moment something seems wrong, and how each account is protected.
Written in plain words, printed in large type, and filled in with your family's own details.
Five steps to take, in order, when something seems wrong. First: stop, and don't send money or codes.
Banks, cards, the cell phone company, insurance and doctors, copied from their own cards and bills, not from a pop-up. Plus where to report fraud in your state.
Which accounts have a second login step, and a short to-do list for the ones that don't.
What the person they call first should do, and what not to do, when the phone rings.
The tricks that work on careful people: urgency, secrecy, gift cards, and "your account is locked".
A few minutes of checks that keep the playbook and the accounts current.
Every name and number in the sample is made up.
One-time payment. No subscription.
One-time
One-time, mailing in the U.S. included
One-time
One-time
Secure checkout by Stripe. Sales tax is added at checkout where it applies. Your link works for 30 days after purchase; the PDF you download is yours to keep. Refund policy · Privacy
My son was sent a fraudulent check as part of a job onboarding scam. Knowing who to call, and in what order, is what limited the damage. This playbook puts that on paper before it's needed.
Jeff Cady, CISSP
Security consultant and incident responder, Maricopa County, Arizona. Want hands-on help instead? See personal security services.
No. The questions are in plain language and one screen at a time. If a family member is helping, sit together and fill it in side by side.
The bank and credit cards, a recent phone bill, insurance cards, and the list of accounts that matter most, such as email and banking. You copy the phone numbers from these, so the playbook has the real ones.
No. The playbook is built in your browser. We only learn your email address and order from the purchase, and we keep a scrambled fingerprint of the name on the playbook so a purchase covers the right number of people. If you order a printed copy, the PDF is sent to us for printing and is deleted within 14 days.
Each purchase covers one named person; the family pack covers three. You can correct and reprint the same person's playbook as often as you like while your link works.
30 days from purchase. Download the PDF before then; it's yours to keep and reprint. If you lose your link, use Open my playbook and we'll email it again.
Yes. Pick your state and the playbook lists your state's consumer protection office and Adult Protective Services, alongside the national fraud lines and your local police non-emergency number. We recheck these numbers regularly; the playbook prints the date they were last checked.
Within the United States. We email you a tracking number when it ships.
After you buy, we email you to pick a time. Build the playbook first, then go through it with Jeff on a 30-minute phone or video call.
See the refund policy, or email jeff@jcady.org.
Open your playbook with your link or access code.